- In Banner 9, once your Oracle account is created, you can login to Banner using SSO and view pages and do searches, however you cannot run a report until you set your Oracle password
- New accounts are created in an expired status so the user is forced to change to something secret
- Newly created or reset passwords ALSO expire after a few hours; if you don’t change it within a few hours, you need it to be reset in order to change it
- To assist a user with an expired password please follow this process:
- Have them sign out of Banner
- Have them sign out of MyPCC
- Have them sign out of Google
- Have them close all browsers
- Have them reopen then clear cache in their browser (CTRL-SHIFT-DEL)
- YOU Reset their Oracle password using GWPBANSEP
- Do you know their Oracle LOGIN? If not, look up in GOAEACC
- YOU Go to report viewer to find their default password
- You may see an error message “USERNAME is currently using the system - cannot modify - abort.”
- They may not have completely logged off their Banner session. Do a Bomgar screen share to be sure all browsers are closed and cache cleared.
- If this does not resolve immediately, wait 20 minutes and try again
- Give the user their password (it will be something like Ban_11SEP201814)
- THEY go to GUAPSWD and follow instructions to set password
- In Oracle password type the current (like Ban_11SEP201814)
- Leave Database blank
- New Oracle = their secret password. No punctuation except underscore allowed
- Verify = repeat secret password
- Click SAVE
If it is the case that the you need to look up the user's Banner Oracle name–then please follow this process: